The Orbal editorial team responds to correspondence during working hours, Monday through Friday. The team handles a range of enquiries — primarily from readers with questions about specific catalogue entries, and from suppliers who wish to submit formulation documentation for review.
The team does not provide personalised nutrition guidance. For questions of a specialist nature, we recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.
Standard response time for editorial enquiries is five working days. Sourcing documentation submissions are acknowledged within two working days of receipt, with a full editorial assessment returned within the current review cycle.
Mon — Fri
09:00 – 18:00
Editorial enquiries are reviewed in the order they are received. Submissions concerning catalogue documentation are prioritised.
Suppliers wishing to submit a formulation for consideration should include a current certificate of composition and a full ingredient breakdown with sourcing region noted.
If you believe an existing catalogue entry contains inaccurate sourcing or composition data, the team welcomes formal challenges accompanied by documentary evidence.
Personalised nutrition guidance, supplement scheduling for specific individuals, or questions of a specialist nature. These fall outside the scope of an independent catalogue resource.
Yes. Suppliers and independent producers may submit a formulation for editorial consideration by sending a current certificate of composition, a complete ingredient breakdown with sourcing region documented, and any available third-party batch verification records to the editorial inbox.
No. The catalogue documents formulation composition and sourcing. It does not provide guidance tailored to specific individuals. We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine.
Initial documentation is acknowledged within two working days. A full editorial assessment — including sourcing verification and ingredient profile review — is completed within the current quarterly review cycle. Timeline varies depending on documentation completeness at the point of submission.
No. Orbal accepts no funding from supplement manufacturers, distributors, or wellness networks. All catalogue entries are subject to the same editorial criteria regardless of the producer's commercial size or market position. This independence is foundational to the catalogue's value.
Formal challenges to catalogue entries are welcomed. To initiate a challenge, send a written statement to the editorial inbox identifying the specific entry, the element in question, and the documentary evidence supporting the challenge. The editorial team will respond within the standard five-working-day window.